Trash Collection Information
Comments or concerns, please contact Emterra at (877) 609-6753
If you have contacted Emterra and received no resolution, please fill out our Garbage complaint form here.
Collection Information:
Trash pick-up is provided weekly. Recycling is picked up every other week. Compost is picked up every other week, beginning in April through November. If a Holiday falls on a weekend, your scheduled pick-up day will NOT change. Yearly calendars are available online here or at the Township Hall.
Observed Holidays (may delay service):
New Year's Day | Memorial Day | July 4th | Labor Day | Thanksgiving Day | Christmas Day
All materials MUST be set to the curb by 7:00 a.m.
On the scheduled day of pick-up, please have all materials out by 7:00 a.m. Containers should not weigh more than fifty (50) pounds each. For those with special pick-up needs, contact the Township Offices.
Unacceptable Materials:
Tires, concrete, fencing, any contractor generated materials, free liquids (paints, pesticides, etc.) car parts, appliances containing Freon, fluorescent bulbs (in excess of seven per household), and car batteries.
Compost/Yard Waste
Emterra Environmental USA will provide compost pick-up every other week. Service runs April through November of each year. Please have compost placed curbside by 7 a.m. on the day of service. Yard Waste should be placed in brown yard waste bags or in plastic 30-gallon containers clearly marked "X" facing the street. The Township also has Yard Waste Stickers available to place on your containers.
Branches are to be no more than two (2) inches in diameter, no longer than four (4) feet in length, and must be bundled. Bundles and containers must weigh less than fifty (50) pounds. No tree stumps or trunks are accepted. No compost will be accepted in plastic bags.
Recycling
Do not place your recycling in plastic bags. Recycling bins are available at the Township offices, or by calling Emterra directly at (877) 609-6753. The Township also has Recycling Stickers that can be placed on containers if you require something larger than the standard recycling bin. You do not need to sort Recyclable Items.
Below is a list of acceptable materials:
Newspaper - Place newspapers, phone books, magazines and glossy newspaper inserts in brown paper bags or bundle and tie with a string.
Cardboard - Clean, corrugated cardboard must be bundled and tied in two (2) foot squares, not exceeding a thickness of one (1) foot.
Plastic #1-7 - Plastic should be rinsed clean with the cap removed. No motor oil, anti-freeze or cooking oil containers please.
Cans - Clean tin and aluminum cans. These items may be flattened to conserve space in your container.
Glass - Clear, brown and green empty glass. The glass should be rinsed out.
Frequently Asked Questions:
How Do I Get Rid Of...
Tires? Emterra can NOT accept tires. Please check with a local tire retailer. A small fee may apply.
Large Items? Emterra allows one large item to be picked up per week as part of your curbside service. It is considerate to call and make them aware of your item so they can let the drivers know what to expect.
Batteries? Batteries can NOT be put in recycling and can offer risk of fire hazard if put in the garbage truck. Genesee County offers a Household Hazardous Waste Day drop off twice a year (generally in the spring and in the fall). To find out the date you can call 810-767-9696, or you can go to (Keep Genesee County Beautiful) . Dates for HHW Days are listed there as well as locations that accept year-round hazardous waste. In addition, Batteries Plus may be an alternate drop point to recycle batteries responsibly.
Old Paint? Old paint must be put in with your garbage collection. Paint must be solidified (you can use sand or kitty litter to solidify any remaining paint in the can) and lids of paint cans must be OFF.
Can I purchase a waste/recycling cart? Emterra offers (3) different size carts for your waste or recycling needs. You can purchase these online at Emterra Rewards - Purchase Bin. All carts are made in Michigan out of mostly recyclable parts. They have wheels, tip bar and a lid and will be delivered to your home within two weeks at no additional charge.
How do I rent a dumpster? Call Emterra at (877) 609-6753 to request a quote for a dumpster rental. Emterra has different sizes for different needs. Whether you need it for a day, a week, or a month, they can help you choose what will work best for your job.
What happens when there is bad weather? In general, this will not affect your pickup. If it is determined that only emergency vehicles should be on the road during inclement weather, you can call Emterra at 877-609-6753 and a message called the "weather bug" will let you know that there will be no pickup.
What time do I have to put my garbage out? You MUST have your garbage out by 6 am on the day of your pickup. Vienna Township also has an Ordinance that does not allow for your garbage/recycling/yard waste to be left out after pickup for more than a 24 hour period.
My Trash/Recycling/Compost was missed. If you had your garbage/recycling out before 7 am and it was not picked up, please call Emterra at (877) 609-6753 to report a missed stop. We ask that if you are late getting it out and the truck has already been by, please hold until next week.
What do I do if I can't find my can/bin? Was it Windy outside? Could it have blown away? Do you live on a busy street? If so, it could have been hit by a truck/plow. Did you see them take it? If so, did you get a truck number, or do you have a description of the worker? If this is the case, please call Emterra at (877) 609-6753.
What if I am physically unable to get my garbage/recycling/compost to the curb? Emterra offers door side/garage side service for any individual who is unable to get their carts and bins to the curb. This service must be approved by Vienna Township for individuals with special needs.
What is considered Yard Waste? Yard Waste includes leaves, grass clippings, flowers, small branches not over 2" in diameter. Branches should be bundled not more than 48" long and weigh less than 50 lbs. Yard Waste should be in a container marked yard waste or in yard waste bags that you can purchase at most home improvement stores. Yard waste is picked up the first Monday in April, and every other Monday through the end of November.
Can I bag extra recycling if it doesn't fit in my bin? NO. Bagged recycling will NOT be picked up. It needs to be placed in a bin or cart, loose. If you have extra, you can put out additional bins or a box, but they should clearly be marked RECYCLING and cannot weigh more than 30 pounds when full.
Can I recycle Styrofoam? NO. Styrofoam is not accepted in your curbside recycling. Avoid using if at all possible.
Can I recycle plastic grocery bags? NO. Grocery bags are detrimental to the recycling equipment. It is recommended that you take them back to the grocer. Most stores now have a place for you to return them where they will be recycled responsibly.
If you have contacted Emterra and received no resolution, please fill out our Garbage complaint form here.
Collection Information:
Trash pick-up is provided weekly. Recycling is picked up every other week. Compost is picked up every other week, beginning in April through November. If a Holiday falls on a weekend, your scheduled pick-up day will NOT change. Yearly calendars are available online here or at the Township Hall.
Observed Holidays (may delay service):
New Year's Day | Memorial Day | July 4th | Labor Day | Thanksgiving Day | Christmas Day
All materials MUST be set to the curb by 7:00 a.m.
On the scheduled day of pick-up, please have all materials out by 7:00 a.m. Containers should not weigh more than fifty (50) pounds each. For those with special pick-up needs, contact the Township Offices.
Unacceptable Materials:
Tires, concrete, fencing, any contractor generated materials, free liquids (paints, pesticides, etc.) car parts, appliances containing Freon, fluorescent bulbs (in excess of seven per household), and car batteries.
Compost/Yard Waste
Emterra Environmental USA will provide compost pick-up every other week. Service runs April through November of each year. Please have compost placed curbside by 7 a.m. on the day of service. Yard Waste should be placed in brown yard waste bags or in plastic 30-gallon containers clearly marked "X" facing the street. The Township also has Yard Waste Stickers available to place on your containers.
Branches are to be no more than two (2) inches in diameter, no longer than four (4) feet in length, and must be bundled. Bundles and containers must weigh less than fifty (50) pounds. No tree stumps or trunks are accepted. No compost will be accepted in plastic bags.
Recycling
Do not place your recycling in plastic bags. Recycling bins are available at the Township offices, or by calling Emterra directly at (877) 609-6753. The Township also has Recycling Stickers that can be placed on containers if you require something larger than the standard recycling bin. You do not need to sort Recyclable Items.
Below is a list of acceptable materials:
Newspaper - Place newspapers, phone books, magazines and glossy newspaper inserts in brown paper bags or bundle and tie with a string.
Cardboard - Clean, corrugated cardboard must be bundled and tied in two (2) foot squares, not exceeding a thickness of one (1) foot.
Plastic #1-7 - Plastic should be rinsed clean with the cap removed. No motor oil, anti-freeze or cooking oil containers please.
Cans - Clean tin and aluminum cans. These items may be flattened to conserve space in your container.
Glass - Clear, brown and green empty glass. The glass should be rinsed out.
Frequently Asked Questions:
How Do I Get Rid Of...
Tires? Emterra can NOT accept tires. Please check with a local tire retailer. A small fee may apply.
Large Items? Emterra allows one large item to be picked up per week as part of your curbside service. It is considerate to call and make them aware of your item so they can let the drivers know what to expect.
Batteries? Batteries can NOT be put in recycling and can offer risk of fire hazard if put in the garbage truck. Genesee County offers a Household Hazardous Waste Day drop off twice a year (generally in the spring and in the fall). To find out the date you can call 810-767-9696, or you can go to (Keep Genesee County Beautiful) . Dates for HHW Days are listed there as well as locations that accept year-round hazardous waste. In addition, Batteries Plus may be an alternate drop point to recycle batteries responsibly.
Old Paint? Old paint must be put in with your garbage collection. Paint must be solidified (you can use sand or kitty litter to solidify any remaining paint in the can) and lids of paint cans must be OFF.
Can I purchase a waste/recycling cart? Emterra offers (3) different size carts for your waste or recycling needs. You can purchase these online at Emterra Rewards - Purchase Bin. All carts are made in Michigan out of mostly recyclable parts. They have wheels, tip bar and a lid and will be delivered to your home within two weeks at no additional charge.
How do I rent a dumpster? Call Emterra at (877) 609-6753 to request a quote for a dumpster rental. Emterra has different sizes for different needs. Whether you need it for a day, a week, or a month, they can help you choose what will work best for your job.
What happens when there is bad weather? In general, this will not affect your pickup. If it is determined that only emergency vehicles should be on the road during inclement weather, you can call Emterra at 877-609-6753 and a message called the "weather bug" will let you know that there will be no pickup.
What time do I have to put my garbage out? You MUST have your garbage out by 6 am on the day of your pickup. Vienna Township also has an Ordinance that does not allow for your garbage/recycling/yard waste to be left out after pickup for more than a 24 hour period.
My Trash/Recycling/Compost was missed. If you had your garbage/recycling out before 7 am and it was not picked up, please call Emterra at (877) 609-6753 to report a missed stop. We ask that if you are late getting it out and the truck has already been by, please hold until next week.
What do I do if I can't find my can/bin? Was it Windy outside? Could it have blown away? Do you live on a busy street? If so, it could have been hit by a truck/plow. Did you see them take it? If so, did you get a truck number, or do you have a description of the worker? If this is the case, please call Emterra at (877) 609-6753.
What if I am physically unable to get my garbage/recycling/compost to the curb? Emterra offers door side/garage side service for any individual who is unable to get their carts and bins to the curb. This service must be approved by Vienna Township for individuals with special needs.
What is considered Yard Waste? Yard Waste includes leaves, grass clippings, flowers, small branches not over 2" in diameter. Branches should be bundled not more than 48" long and weigh less than 50 lbs. Yard Waste should be in a container marked yard waste or in yard waste bags that you can purchase at most home improvement stores. Yard waste is picked up the first Monday in April, and every other Monday through the end of November.
Can I bag extra recycling if it doesn't fit in my bin? NO. Bagged recycling will NOT be picked up. It needs to be placed in a bin or cart, loose. If you have extra, you can put out additional bins or a box, but they should clearly be marked RECYCLING and cannot weigh more than 30 pounds when full.
Can I recycle Styrofoam? NO. Styrofoam is not accepted in your curbside recycling. Avoid using if at all possible.
Can I recycle plastic grocery bags? NO. Grocery bags are detrimental to the recycling equipment. It is recommended that you take them back to the grocer. Most stores now have a place for you to return them where they will be recycled responsibly.